Poor video quality and buffering during movie streaming are usually the result of a slow Internet connection and/or a computer's or device’s processing speed. If your Internet speed is below the minimum requirement of 1.4 Mbps, streaming will not run optimally.
If your Internet connection is 1.4 Mbps or above, here are a few recommendations:
- Make sure you don't have additional programs, web pages, or active downloads
- Moving your device closer to your wireless router or switching to a wired connection may help improve poor connectivity
- Pause the video a few minutes to allow buffering
- If you’re on a laptop that’s using battery power, adjust your battery settings for higher performance
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