If you're running into issues with the Movies Anywhere app on Amazon Fire TV, Android TV, Apple TV, LG TV, NVidia Shield TV, Roku, or Chromecast, please try the following steps:
- Check your connection speed: Test the speed of your connection from a device on the same network as your streaming device. To stream video, you need a high-speed connection with a minimum download speed of 3 Mbps
- Restart your devices: Restart your device and network devices (modem, router, etc.) and try the Movies Anywhere app again
- Reduce traffic on your network: Try minimizing the number of devices using your Internet connection when using Movies Anywhere. This will allocate as much bandwidth as possible for streaming movies
- Try a wired connection: For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your device to your home network using an Ethernet cable
- Update your Movies Anywhere app and device: Ensure that you are running the latest version of the Movies Anywhere app and that your device is running the latest operating system
For additional troubleshooting on your specific streaming device or Smart TV, please check out the support pages below:
Amazon Fire TV - https://www.amazon.com/gp/help/customer/display.html?nodeId=202104850
Android TV - https://support.google.com/androidtv/answer/7308736?hl=en&ref_topic=6121506
Apple TV - https://support.apple.com/en-us/HT200197
Chromecast - https://support.google.com/chromecast/troubleshooter/2995236?hl=en
NVidia Shield TV - http://shield.nvidia.com/support/nvidia-shield-tv/faq
Roku - https://support.roku.com/article/208755548-how-to-resolve-playback-issues
LG TV - https://www.lg.com/us/support
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