Saved movie won't play on an Android or Amazon device

If you're running into issues playing a saved movie, please check the following: 

Force close the app and any apps running in the background:

1. Tap the Recent Apps button (looks like two overlapping rectangles) to display currently running apps
2. Swipe to the left to close Movies Anywhere and all other running apps
3. Relaunch Movies Anywhere and try playing the saved movie

Sign out of your Movies Anywhere account

1. Tap your Profile Pic, then tap the Settings (gear) icon
2. Select "Account"
3. Tap "Sign Out"
4. Force close the app
5. Relaunch Movies Anywhere and go to settings
6. Tap "Sign in" and enter your account information
7. Try playing the saved movie

Delete and save the movie for offline viewing again

1. Delete the movie from your device
2. Launch Movies Anywhere
3. Go to My Movies and select the movie to save again
4. Tap "Save Offline" to save your movie to your device
5. Try playing the saved movie

Delete and reinstall the Movies Anywhere app

1. Go to your device's Settings
2. Tap Apps or Application manager
3. Scroll down to and tap Movies Anywhere
4. Tap Uninstall
5. Go to the Google Play store and search for Movies Anywhere
6. Tap install to reinstall the Movies Anywhere app
7. Launch Movies Anywhere, sign in and save the movie again