Saved movie won't play on an iOS device

If you're running into issues playing a saved movie, please try the following steps:

Force close the app and any apps running in the background:

1. From the Home screen, swipe up
   iPhone 8 and earlier: Double-click the Home button
2. Swipe left or right to view running apps
3. Swipe up to close an app
4. Relaunch Movies Anywhere and try playing the saved movie

Sign out of your Movies Anywhere account:

1. Tap your Profile Pic (settings)
2. Select "Account Settings"
3. Tap "Sign Out"
4. Force close the app
5. Relaunch Movies Anywhere and go to settings
6. Tap "Sign in" and enter your account information
7. Try playing the saved movie

Delete and save the movie for offline viewing again:

1. Delete the movie from your device
2. Launch Movies Anywhere
3. Go to My Movies and select the movie to save again
4. Tap "Save Offline" to save your movie to your device
5. Try playing the saved movie

Delete and reinstall the Movies Anywhere app:

1. Touch and hold the Movies Anywhere app icon until it jiggles
2. Tap the "X" and then select Delete
3. Go to the App Store and search for Movies Anywhere
4. Tap the cloud symbol to reinstall the Movies Anywhere app
5. Launch Movies Anywhere, sign in and save the movie again

Movie playback and buffering issues are often due to a slow Internet connection speed. If you're running into issues streaming a movie, please check the following:

• If you are using a wireless Internet connection, make sure your connection speed meets the suggested technical requirements.
• Close any additional apps, web pages, or downloading services that may be active on your device.
• Pause the movie for a short period of time; this will allow the movie to buffer and may improve playback.