Movies purchased or redeemed through iTunes are missing from my Movies Anywhere library

If you purchased or redeemed one or more of the following movies in your connected iTunes account, but are not seeing the movie(s) in your Movies Anywhere library:

• Antz
• Bee Movie 
• Captain America: The First Avenger
• Chicken Run
• Flushed Away
• How to Train Your Dragon
• Iron Man
• Iron Man 2
• Joseph: King of Dreams
• Kung Fu Panda
• Kung Fu Panda 2
• Madagascar
• Madagascar: Escape 2 Africa
• Madagascar 3: Europe’s Most Wanted
• Megamind
• Monsters vs. Aliens
• Over the Hedge
• Puss in Boots
• Rise of the Guardians 
• Shark Tale
• Shrek
• Shrek 2
• Shrek the Third
• Shrek Forever After
• Sinbad: Legend of the Seven Seas
• Spirit: Stallion of the Cimarron
• The Prince of Egypt
• The Road to El Dorado
• Thor
• Wallace & Gromit: The Curse of the Were-Rabbit

The Movies Anywhere Support team is here to help. Please email us at help@moviesanywhere.com with the following information:

• Email address associated with your Movies Anywhere account
• Title(s) of the missing movie(s)
• Proof of purchase (see below)

 Any of the following qualify for proof of purchase:

• Screenshot or forward the iTunes purchase receipt
• Screenshot of the iTunes purchase history showing the purchase or redemption of the movie

IMPORTANT: Please make sure your email or account name is displayed and visible in your proof of purchase. To view the complete details of your purchase:

Computer

1. In iTunes, click the "Account" menu and select "View My Account..."
2. In the "Purchase History" section, click "See All"
3. While in the Purchases window, click the "Account" menu to show your Account name and email address
4. While the Account menu is open and displaying your name and email address, take a screenshot framed to show your account info and the full purchase info of the title

iOS devices

1. In the App Store, tap the Account icon
2. Tap your Name/Apple ID
3. Tap Purchase History
4. Tap or click the arrow next to "Total Billed" of the purchase to view details, including your account name