Some users have reported seeing the following errors when attempting to play a movie from My Saved Movies on an iOS device without an internet connection:
"The operation could not be completed."
"Licensing Error: There was a problem getting licensing for this video."
The Movies Anywhere team is aware of the issue and actively working on a solution. When this issue is resolved, this article will be updated.
In the meantime, the following steps may help resolve the issue:
- Go to "More", select "My Saved Movies" and tap "Manage"
- Tap the Trash icon next to the movie in question and tap "Remove"
- Go back to "My Movies", select the movie again and tap "Save Offline"
- Once download is complete, go to "My Saved Movies" and play a few seconds of the movie with an active internet connection. You should be able to play the saved movie again later without an internet connection.