Unable to redeem a digital code

If you’re having trouble redeeming the digital code that came with your purchased Blu-ray or DVD, select the scenario below that best applies:

• The code insert is missing
• The insert is unreadable or the digital code is invalid
• Digital code was not offered with Blu-ray or DVD purchase

The code insert is missing

If the movie you purchased should have included a digital code, but the code insert is missing, please contact the distributor of the movie directly for assistance:

• Sony Pictures Entertainment:
  Email consumer@sphecustomersupport.sony.com or call (800) 860-2878
• Universal Pictures (including DreamWorks and Illumination Entertainment):
  Visit universalpicturesathome.com/contact-support
• The Walt Disney Studios (including Disney, Pixar, Twentieth Century Studios, Marvel Studios and Lucasfilm):
  Visit disneystudioshelp.com/contact-dch.html
• Warner Bros. Entertainment Inc.:
  Visit digitalsupport.warnerbros.com/hc/requests/new

If you are unsure which studio distributed the movie, check the back cover or spine of the DVD or Blu-ray case and look for the studio logo.

Movies Anywhere is currently supporting certain movies from the following studios:

• Sony Pictures Entertainment
• Universal Pictures (including DreamWorks and Illumination Entertainment)
• The Walt Disney Studios (including Disney, Pixar, Twentieth Century Studios, Marvel Studios and Lucasfilm)
• Warner Bros. Entertainment Inc.

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The insert is unreadable or the digital code is invalid

If you are attempting to redeem a valid digital code and you receive an error message stating the code is not valid or recognized, please try the following:

• Make sure the insert indicates that the code is for a digital movie (e.g., not a studio rewards program code)
• Review and re-enter each letter and/or number in the code carefully. Some letters and numbers may appear similar in print (for example, “0” and “O“ or “X” and “K”)

If you are still having trouble redeeming your valid digital code, please contact us with the digital code for assistance.

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Digital code was not offered with Blu-ray or DVD purchase

If you purchased a Blu-ray disc or DVD that did not offer a digital code, you can still get a digital copy of your movie with Disc to Digital from Fandango at Home.

Visit the Fandango at Home website for more information and a list of eligible movies.

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